EValue founder and director of strategy Bruce Moss was unfazed by the results of ING's latest international mobile banking survey, which indicated very few consumers were ready to embrace robo-advice.
The fintech expert said it would take time for consumers to warm up to technology, and a similar survey carried out in 10 years' time, when consumers have experienced what technology can do, would "come up with very different conclusions". He said he was surprised to hear that any of those surveyed were prepared to give up total control of their money to a computer. The fifth ING International Survey Mobile Banking 2017 - New Technologies report surveyed the views of 14,692 individuals from 15 different countries across Europe, and included data from America and Australia. It found...
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