Fintech boss shrugs off ING survey results

Mere 3% of consumers "ok" with fully automated process

Hannah Godfrey
clock • 2 min read

EValue founder and director of strategy Bruce Moss was unfazed by the results of ING's latest international mobile banking survey, which indicated very few consumers were ready to embrace robo-advice.

The fintech expert said it would take time for consumers to warm up to technology, and a similar survey carried out in 10 years' time, when consumers have experienced what technology can do, would "come up with very different conclusions". He said he was surprised to hear that any of those surveyed were prepared to give up total control of their money to a computer. The fifth ING International Survey Mobile Banking 2017 - New Technologies report surveyed the views of 14,692 individuals from 15 different countries across Europe, and included data from America and Australia. It found...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

AI models give inaccurate financial advice 57% of the time

AI models give inaccurate financial advice 57% of the time

Could cost users ‘tens of thousands of pounds’

Sophia Panayi
clock 14 September 2026 • 3 min read
AI and advice: Greater automation shouldn't mean less control

AI and advice: Greater automation shouldn't mean less control

How you use AI can change from task to task

Akeel Ahmed
clock 11 September 2026 • 4 min read
Advisers see clients arrive with AI-generated plans

Advisers see clients arrive with AI-generated plans

AI could spell end of ‘1% of assets’ advice model

Isabel Baxter
clock 09 September 2026 • 4 min read