Platforms disappoint advisers on service - Defaqto

The financial researcher's report said this included the three service categories ranked as most important by advisers - existing business administration, new business administration and online services and ebusiness. The report suggested service was only exceeding platform users' expectations in platform provider strength and brand, adviser charge administration and transition and implementation but added these were seen as the least important areas for advisers. Scale will come to dominate platform market - Platforum Defaqto's head of insight and consulting for wealth and protect...