Advice firm ordered to repay £7k fee to unhappy client

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An IFA has been ordered to repay a £7,400 upfront fee it received from a client who subsequently felt its recommendations were inappropriate, following a final decision from the ombudsman.

The Financial Ombudsman Service (FOS) ruled Chiltern Consultancy should reimburse the £7,392 fee plus interest to the unnamed client, as well as a total of £250 for inconvenience and distress caused, including by failing to provide promised advice on inheritance tax (IHT). The FOS ruling related to advice given to the client, a ‘Mrs A', by Chiltern in 2012. It charged 2% of her existing holdings, plus an annual charge, for recommending the transfer of her investments from her discretionary manager (DFM) to a platform to help meet her strong preference for ethical solutions. But aft...

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