Citizens Advice: Guidance guarantee not a one-off event

Carmen Reichman
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The guidance guarantee should be delivered as a process with various touch points not a one-off token conversation, the chief executive of the Citizens Advice Bureau has said.

Gillian Guy told MPs at a Treasury committee hearing on Wednesday it would "not be satisfactory" for the government's guarantee of free impartial guidance at the point of retirement to be "for people to just go an get some advice". "We don't think guidance happens at one moment under the guidance guarantee, it has to happen much earlier and also carry on after the event so people don't feel they have been abandoned to their choice," she said. "We'd want to get in as quickly as we can." Recognising the "massive risks at hand" which stem from the Chancellor's opening up of the retire...

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