National adviser close to resolving commission payment delays

Carmen Reichman
clock

National advice firm Positive Solutions said it is close to resolving an IT error which has left several advisers without pay for as many as four days.

The Intrinsic-owned group said it has made more than 90% of payments - including commission and fees income - to those advisers owed, and hoped that figure would climb to 95% before 2 August. The problem occurred when the firm transferred advisers' policy data from a True Potential back office system to an IRESS solution earlier this week, which created problems with some policies on the system. Positive Solutions said it wanted to move all advisers "internally to one system" before migrating them further to IRESS' Xplan system later in the year. Some advisers are believed to have ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

Rob DeDominicis: You don't need to wait until 2030 for AI to pay off

Rob DeDominicis: You don't need to wait until 2030 for AI to pay off

'Firms shouldn't be held back waiting for the industry to agree on where the higher-risk work sits'

Rob DeDominicis
clock 14 August 2026 • 3 min read
FE Fundinfo launches AI assistant for advisers

FE Fundinfo launches AI assistant for advisers

Part of updates to Nexus for Financial Advisers platform

Sophia Panayi
clock 13 August 2026 • 2 min read
Is the FCA ignoring an obvious breach of the regulatory perimeter?

Is the FCA ignoring an obvious breach of the regulatory perimeter?

'There are genuine legal complications'

Gareth Fatchett
clock 11 August 2026 • 5 min read