National adviser close to resolving commission payment delays

Carmen Reichman
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National advice firm Positive Solutions said it is close to resolving an IT error which has left several advisers without pay for as many as four days.

The Intrinsic-owned group said it has made more than 90% of payments - including commission and fees income - to those advisers owed, and hoped that figure would climb to 95% before 2 August. The problem occurred when the firm transferred advisers' policy data from a True Potential back office system to an IRESS solution earlier this week, which created problems with some policies on the system. Positive Solutions said it wanted to move all advisers "internally to one system" before migrating them further to IRESS' Xplan system later in the year. Some advisers are believed to have ...

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