National adviser close to resolving commission payment delays

Carmen Reichman
clock

National advice firm Positive Solutions said it is close to resolving an IT error which has left several advisers without pay for as many as four days.

The Intrinsic-owned group said it has made more than 90% of payments - including commission and fees income - to those advisers owed, and hoped that figure would climb to 95% before 2 August. The problem occurred when the firm transferred advisers' policy data from a True Potential back office system to an IRESS solution earlier this week, which created problems with some policies on the system. Positive Solutions said it wanted to move all advisers "internally to one system" before migrating them further to IRESS' Xplan system later in the year. Some advisers are believed to have ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

More than half of advisers are testing AI and regtech

More than half of advisers are testing AI and regtech

AI viewed as both an opportunity and risk by compliance officers

Isabel Baxter
clock 06 November 2025 • 2 min read
Adventures in AI: Separating hype from reality

Adventures in AI: Separating hype from reality

Taking the ‘eh?’ out of AI

Mike Morrow
clock 29 October 2025 • 4 min read
Iress and Moneyinfo link up in 'first of its kind' partnership

Iress and Moneyinfo link up in 'first of its kind' partnership

Exclusive: Tech firms aim to connect the full advice journey

Isabel Baxter
clock 29 October 2025 • 6 min read