The Pensions Advisory Service (TPAS) and Money Advice Service (MAS) have hit back at critics of their involvement in delivering the government's pensions 'guidance guarantee', saying they are confident they can scale up to meet demand.
The organisations, which have been tasked by the government to deliver free impartial guidance to all at point of retirement, said they are already planning around different scenarios to work out the best design for the delivery sessions. Although it is still unclear how many people will take up the service, TPAS chief executive Michelle Cracknell (pictured) said she was "confident" TPAS will be able to "scale up and meet that demand". Industry experts including Pensions Administration Standards Association (PASA) chairman Margaret Snowdon raised concerns about the organisations' capa...
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