Money Advice Service reports growing customer base

Carmen Reichman
clock

The Money Advice Service (MAS) has reported a steadily growing customer base in the last year, and said it had reached ten million contacts by the end of 2013.

In its third quarter performance results, the service said it received more than 300,000 customer contacts each week in the months between April and December 2013. It said it had provided more budgeting guidance to people than ever before, with 5,600 completions of its Budget Planner tool every week during Q3, up from 4,500 in Q2. Its partners provided more than 3,000 free debt advice sessions a week to people in England and Wales, adding to the 125,000 sessions that were provided in the year to date. The MAS embarked on a 'primarily digital' strategy from 2012/13 but the contacts ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA urged to 'think again' on targeted support annuity rules

FCA urged to 'think again' on targeted support annuity rules

Regulator’s MoneyHelper signpost criticised as a ‘real limit’

Isabel Baxter
clock 03 September 2025 • 2 min read
FCA continues data reporting cuts

FCA continues data reporting cuts

Regulator removes more data returns

Isabel Baxter
clock 28 August 2025 • 1 min read
Regulatory and employment-related changes – what do firms need to prepare for?

Regulatory and employment-related changes – what do firms need to prepare for?

‘Getting these issues right is not just about avoiding regulatory action or tribunal claims’

Sophie White
clock 21 August 2025 • 4 min read