Consumer group Which? is among four organisations awarded ‘super-complainant' status by the government, meaning it has the power to present complaints to the Financial Conduct Authority (FCA), which must respond.
The Consumer Council Northern Ireland, Citizens Advice and The Federation of Small Businesses complete the list of the first consumer representative bodies to be given the status. It is the first time business groups have been included. They have the power to present complaints to the FCA if they believe there are features of a financial services market that are, or could be, significantly damaging the interests of consumers. The FCA must respond within 90 days. The procedure for super-complaints to the FCA was brought in by the Financial Services Act 2012, to strengthen the voice of ...
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