CII plans overhaul of corporate Chartered status

Key to the changes are more formalised criteria about what is expected of Chartered firms which goes far beyond just technical competency. "Firms at the pinnacle of professionalism must be able to complement knowledge with good business practices (conduct), and an ethical working environment (culture)," the consultation document states. "Customers' expectations are that if a firm cannot reach high standards in each of these areas, it does not deserve to receive chartered status." As part of its review of the corporate Chartered brand, the CII interviewed consumers, small to medium ...