Banks ignore 70% of complaints about mis-sold paid-for current accounts

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Figures from the Financial Ombudsman reveal how Britain's banking giants are wrongly throwing out 70 % of complaints about so-called packaged accounts - which cost customers up to £300 a year.

Over the past year, the watchdog has seen a 75% surge in the number of complaints about these accounts, which include extras such as mobile phone, travel and identity insurance, the Daily Mail reports. A fifth of current account holders are signed up to these deals. Many customers were lured into opening them by commission-hungry branch staff. But for many the perks have proved to be useless. Others were secretly switched from free accounts - only realising once they had forked out hundreds of pounds. The Financial Ombudsman says it is receiving around 70 complaints a week about th...

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