The proportion of high earners referring unresolved complaints to the Financial Ombudsman Service (FOS) almost doubled last year, illustrating, it said, that "few people are immune" from the effects of the economic crisis.
The total number of complaints the service received in 2012-13 is likely to be more than 450,000, with an estimated 171,000, or 38%, coming from high earners including doctors, lawyers, accountants and businessmen, the Times reported. This figure is up from an estimated 90,000, or 34%, in 2011-12. The FOS, which is set to publish its figures this week, will say that high earners have increasingly turned to ultra-high interest payday loans, from companies such as Wonga.com, to try to fill holes in their finances. It said mortgages were the most noticeable area of concern. FOS chief exe...
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