Poor SERPs advice tops complaints firm's list

The company, which has only been running since October 2012, has received approximately 50 complaints about advice from banks and tied advisers to transfer clients from SERPs to other pension schemes. The "vast majority" of the 200 or so complaints the firm is dealing with are about bank and tied advisers, and are only rarely about IFAs, said managing director Steve Bloor. In one recent successful Open Resolution case, Prudential agreed to put a client back in the position they would have been in if they hadn't switched out of their SERP. Most claims relate to complaints about advi...