FOS: investment complaints up by 31%

The number of cases relating to investments - including pensions and mortgage endowments - has increased by 31% compared with 2011/2012. By the end of the year the FOS expects to have received around 18,400 new cases, against a planning assumption of 14,100. Continued market volatility has contributed to this increase, it said. Falls in the value of some investments has prompted some consumers to complain that what they bought did not match the description they were given. These cases tend to be complex - and can take more time to assess and resolve than more straightforward cases,...