Annuity customers to struggle post RDR

Speaking at a Prudential debate on the changing retirement landscape, Retirement Solutions managing director David Bell said all clients think they have been advised, no matter the service. Graeme Riddoch, sales and marketing director at The Open Market Annuity Service [TOMAS] agreed advised/non-advised services are a "regulatory concept" that meant little to the consumer. Billy Burrows, director of Better Retirement Group said: "It's not helpful to talk about no advice and advice. [We need to focus on] what does it mean to treat customers fairly, how to do it compliantly and how do w...