New regulators to deal with complaints in FSA model

In a change under the Financial Services Bill, a single complaints scheme will operate across the three regulators - with the FCA processing complaints submitted centrally through the complaints helpline number or email - but individual investigation of complaints will fall to the relevant regulators. But in a consultation paper out today, the regulators signalled little change to dealing with complaints, in a move it says is part of its aim to keep costs to a minimum. "We propose to operate the scheme broadly in line with the way that the FSA complaints scheme currently operates," th...