Older people are struggling to access financial services because products and industry do not connect with them, suggests research.
The International Longevity Centre-UK (ILC-UK) and Age UK report found 9.3% of people aged over 80 became excluded from financial products between 2002 and 2008. It also revealed that 15% of those surveyed in 2002 and 2008 did not have a current account at both points. David Sinclair, assistant director of policy and communications, ILC-UK, said services do not seem to be designed in a way that makes it easy on older people. "There is a big job to better design financial services so they meet the needs of all of us and are usable and accessible for all." He added the dearth of c...
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