L&G defends use of SARs for medical evidence


L&G has given the use of Subject Access Requests (SARs) a ringing endorsement and said they produce much better results than other methods of obtaining medical information.

The insurer sought to calm fears that it would lead to customers suffering detrimental underwriting due to extra medical evidence being released and said there had been little resistance from doctors. It also explained that under its new process there was no additional work for intermediaries or clients than when providing GP reports (GPRs) or targeted medical requests. Legal & General has been the only provider using SARs when requesting medical evidence to be named so far. The practice has proved controversial and raised concerns from some in the industry that it will damage rela...

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