Interview - L&G's Russ Whitworth


One of the most controversial developments in the protection industry over recent months has been the use of Subject Access Requests (SARs). Russ Whitworth told Owain Thomas a war with doctors may not actually be on the cards

The use of GP reports (GPRs) to obtain medical information for underwriting has become an increasingly bigger burden for the protection industry. This has become more and more apparent as insurers increasingly raise their underwriting limits and do as much as possible to prevent the need for further medical evidence. Complaints usually centred on the length of time for GPRs to be returned, in some cases they were not even returned, but also included the inconvenience of clients needing to return to their GP for special check-ups to address the concerns. What came first is not entir...

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