FSA to apologise over 'misleading' consumer info

Pages on the watchdog's website under a section entitled "Bank accounts know your rights" contained ambiguous and contradictory information: in one instance saying banks must comply with cheque clearing times and on another page stating the timelines are just recommendations. The Complaints Commissioner, which said the episode highlights failings in the way the FSA provides information to consumers, has told the watchdog to apologise to a member of the public who raised a complaint over the ambiguous literature. The ambiguity revolves around use of the words 'will' and 'can' - which i...