Health and protection disputes jump steeply


Protection and health insurance complaints to the Financial Ombudsman Service (FOS) leapt sharply in the second three months of the year.

Three product areas in particular saw complaints numbers grow by more than half with term assurance rocketing by more than three quarters. Overall, the 1,565 medical and protection disputes during the period continue to be a very small part of the FOS case load of more than 140,000, but the trend will still prove concerning to many in the industry. As previously reported by COVER, the potential for a worsening report was hinted by Melissa Collett, an ombudsman at the FOS, when speaking at the Bright Grey and Scottish Provident Future of Critical Illness conference. In the three mon...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes



Already a Professional Adviser member?


More on Term Assurance

IRESS launches 'buy-now' term assurance option for advisers

Via The Exchange

Adam Saville
clock 18 February 2019 • 1 min read

Zurich pays 91% of group income protection claims in 2017

Rehabilitation plays key role

Adam Saville
clock 19 July 2018 • 1 min read

Why the scrapping of L&G's terminal illness exclusion matters

Common sense has finally prevailed

Roger Edwards
clock 17 March 2016 • 3 min read