Health and protection disputes jump steeply

Three product areas in particular saw complaints numbers grow by more than half with term assurance rocketing by more than three quarters. Overall, the 1,565 medical and protection disputes during the period continue to be a very small part of the FOS case load of more than 140,000, but the trend will still prove concerning to many in the industry. As previously reported by COVER, the potential for a worsening report was hinted by Melissa Collett, an ombudsman at the FOS, when speaking at the Bright Grey and Scottish Provident Future of Critical Illness conference. In the three mon...