Barclays tops UK complaints list; Rise in adviser category

The bank received 251,563 complaints, with 53% of closed cases upheld in customers' favour, the BBC reports.  However, Lloyds Banking Group had larger complaints figures when all its brands were added together. Other brands high on the list included Lloyds TSB (181,907), Santander (168,888) and NatWest (147,109). Nearly 10,000 complaints were filed every day to financial institutions with the overall number of complaints rising by 3% to 1,852,284 in 2011 H1. Complaints against firms in the personal investment category, which includes financial advisers, rose to 24,548 in H1 2011...