Banks fail to make leaps in complaints handling

Around 40% of customers believe their complaints are not handled fairly by banks, which is only a slight improvement on six months ago (42%), despite well publicised efforts by banks to improve their service records. The survey also reveals just 45% of customers believed their complaint was handled promptly, although this was up from 42% six months ago. Yorkshire Bank were rated the best for friendly and helpful in branch staff. One in six customers (17%) had reason to complain to their bank in the past year. Nearly half of those who complained (48%) said their complaint was resolved...