Pension complaints fall 22% but auto-enrolment queries rise

The organisation's annual review said employees and employers alike had already started to contact TPAS to find out more about their rights and responsibilities from 2012. TPAS chief executive Marta Phillips, pictured, said: "We are starting to see some concern about automatic enrolment indicating that we all have work to do to help people affected understand the issues." However, the report revealed the volume of complaints referred to TPAS dropped by 22% last year, driven by a reduction in problems over delays and favourable markets. Phillips explained: "We received fewer complai...