Undercover probe into will writing finds 'shocking' practices

Currently, there are no restrictions on who may draft wills for consumers for payment. Under the Panel's proposals, all providers would have to demonstrate they are competent to write wills, follow a code of conduct and allow complaints to the Legal Ombudsman. Its report found evidence of "poor quality wills, sharp sales practices and lost wills where companies disappear without trace". Worryingly, about one in every five wills prepared by both unregulated will-writing companies and solicitors were failed by expert assessors in a mystery shopping exercise. The report calls for t...