Tenet hits out at increased FOS limit

The support services provider said the decision could impact professional indemnity insurance premiums and excesses because of the cost of the redress being paid, although the Financial Services Authority (FSA) has already denied this. It also pointed out the FOS is the only body in the UK where a final decision cannot be challenged or have an appeal process and cited inconsistencies in previous rulings. Furthermore, it questioned whether adjudicators are qualified to make decisions, saying the current Chief Ombudsman, Natalie Ceeney, was previously a "head librarian". Keith Richar...