If a courier loses a set of completed CII exam papers, whose fault is it: the CII's or the courier's?
It's the courier's, of course, but that didn't stop advisers picking holes (possibly justifiably) in the way the CII handles the thousands of exam papers it marks each year. Meanwhile, the FSA's Peter Smith moved to reassure advisers the regulator would not jump to any conclusions about individuals regardless of how many complaints they had received. From 2013 and as part of the regulator's new supervisory agenda, firms may be required to submit complaints data for their individual advisers. Elsewhere, and by far the best-read piece on IFAonline yesterday, IFA Ian Cooper revealed t...
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