The Office of Fair Trading (OFT) has warned firms offering to buy gold from consumers by post to tighten their business practices and provide more information on their prices and services.
CashMyGold, Cash4Gold and Postal Gold have been warned to make changes while CashYourGoldNow and Money4Gold have had to cease trading already following investigations. The OFT says people were being locked into accepting the offer that had been made for their gold. It was particularly concerned with the practice of sending consumers a payment and taking any ‘silence' within restrictive time periods as a sign of acceptance. Heather Clayton, senior director of the OFT's Consumer Group, says: "These days we see more and more new business models which involve consumers distance selling...
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