Complaints up 46% in adviser FSA category

Complaints in this category, which also includes arranging-only intermediaries, rose from 13,994. However, compared with H1 2009, complaints fell almost 10% from 22,552, and, against figures for H1 2006, complaints have fallen more than 56%. The amount of redress paid by personal investment firms was up from almost £15m to £17.8m between H2 2009 and H1 this year. Redress paid by banks rose from £203m to £301m in the same period. Banks' complaints handling is heavily criticised by the regulator as it today proposes a number of changes to its complaints handling rules. These inclu...