Zurich Insurance fined £2.3m for losing client data

clock

The FSA has fined Zurich Insurance UK £2.27m for failing to prevent loss of customers' confidential information - the biggest fine levied on a single firm for data security failings.

The failings came to light following the loss of 46,000 customers' personal details, including identity information, bank account and credit card information and details about insured assets and security arrangements. Zurich Insurance South Africa lost an unencrypted back-up tape during a routine transfer to a data storage centre but, as there were no proper reporting lines in place, Zurich UK did not learn of the incident until a year later. The FSA says customers could have been exposed to serious financial detriment and even exposed to the risk of burglary. However, it stresses Zur...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FOS award limits increase for next financial year

FOS award limits increase for next financial year

One type of complaint sees a £10,000 rise

Sophia Panayi
clock 01 April 2026 • 1 min read
FOS increases fees for the first time in two years

FOS increases fees for the first time in two years

New fees effective from 1 April

Sophia Panayi
clock 01 April 2026 • 2 min read
FOS ten-year limit sparks adviser concerns over complaint exceptions

FOS ten-year limit sparks adviser concerns over complaint exceptions

Parliamentary scrutiny predicted

Sophia Panayi
clock 31 March 2026 • 4 min read