Friends Prov pays 93% CI claims

The percentage of claims declined due to non-disclosure fell by nearly half from 4% to 2.1%, while 5.3% of claims were declined due to the definition not being met. The statistics reveal an increase in the number of children's critical illness claims the company has received and paid since 2007. Children's claims now account for the fifth highest reason for claims. Ed Stuart-Brown, head of protection at Friends Provident, said: "The industry sometimes finds itself under attack for turning down a small proportion of claims, but the reality is we are in business to pay claims rather tha...