2plan in 'radical' client agreement re-think

Its Personal Client Agreement (PCA) sets out in "plain English" to clients the business' charging structure and costs and represents, 2plan says, a new way of communicating with customers ahead of the RDR. The document, currently being tested among a group of 2plan advisers, outlines the company's four-stage planning process - consultation, advice, implementation, ongoing service - and explains at which points the clients will be required to pay, how much and via which method. In line with RDR requirements, if clients choose to pay via commission on products still offering it, the PCA...