Third of all client complaints against just three banks

Figures released today by the FOS show there were 27,137 new grievances against Lloyds TSB, Barclays and Bank of Scotland in the six months to 31 December 2009, with Lloyds the subject of 9,952 complaints. The FOS received a total of 82,136 new gripes in H2, an increase of 18% on the first half of 2009, as it makes public complaints statistics against financial institutions for only the second time. Other notable banks on the FOS list include Alliance & Leicester, HSBC, NatWest, Santander and the Royal Bank of Scotland. These eight banks accounted for more than 40,000, or almost half,...