Firms must publish complaints data in August

Under new rules, firms which receive 500 or more complaints over a six-month period must publish information on how they handle complaints. Twice a year they must make public the number of complaints they have opened and closed, the percentage closed within eight weeks and the percentage upheld. They must also break down the complaints into five product areas: banking, home finance, general insurance and pure protection, life and pensions, and investments. The FSA will then use this information to publish a consolidated list of complaints data covering all affected firms twice a ye...