Swiss Re identifies protection "Perception Gap" and over complexity

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Re-Insurer Swiss Re has released its review of the insurance industry which highlights consumer's demands for increased simplicity and clarity.

It also identified impending challenges from regulation and Europe as key areas of concern for the sector. The Insurance Report: The Cost of Doing Nothing, includes a survey of 1000 members of the public and contributions from senior figures throughout the market. Ron Wheatcroft, Vice President of Client Markets for Europe at Swiss Re, has called on the insurance industry to work harder and simpler to increase consumers' engagement and awareness of their needs and position. One key finding was the public's lack of understanding about products that they either bought or were offered...

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