FOS to crackdown on case delays

clock

The Financial Ombudsman Service (FOS) is to take a tougher stance on consumers and firms which purposefully delay cases.

It says many cases take far too long, because the FOS is offers flexibility over how long disputing parties have to submit relevant information. As a result of a growing number of delays, which often disadvantage the other party, the FOS says it will crack down on those who take too long to supply information. "Parties who delay unreasonably will increasingly find that, after giving fair notice, we will decide cases on the basis of what we have actually received - rather than allowing them any further time to supply what we have asked for," the FOS says. The FOS says it will take a...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Wealth managers turn to private markets to offset geopolitical risks

Wealth managers turn to private markets to offset geopolitical risks

60% allocation in 2025

Patrick Brusnahan
clock 23 January 2026 • 1 min read
Copia launches smoothed managed portfolio range with Wesleyan

Copia launches smoothed managed portfolio range with Wesleyan

Copia Select Smoothed portfolios

Sahar Nazir
clock 22 January 2026 • 2 min read
Advertising watchdog upholds complaints against whiskey investment business

Advertising watchdog upholds complaints against whiskey investment business

Advertising watchdog upholds complaints against Whiskey & Wealth Club

Sahar Nazir
clock 21 January 2026 • 2 min read