No external appeals needed at FOS - Lord Hunt

The review, entitled ‘opening up, reaching out and aiming high – an agenda for accessibility and excellence in the Financial Ombudsman Service', is the culmination of a six-month review of the FOS. The report also recommended commissioning a consumer-friendly brand-name for the service, rather than ‘ombudsman’. The report concluded the current internal appeals process at the FOS was sufficient, and no external appeals mechanism is needed. The report instead recommends that the FOS should “make more explicit the internal appeals procedure that already exists, in the form of the right f...