The Chartered Insurance Institute (CII) is re-launching a learning package for practitioners offering Payment Protection Insurance (PPI) in light of public concerns over selling practices.
The learning package will be available from early 2006 and will enable practitioners to assess their knowledge of PPI online. The topics covered will include: the PPI marketplace; cover provided; PPI products; claims issues; cancellation and refunds; FSA regulation; and demands and needs. The CII says although PPI can provide appropriate cover for customers against unexpected changes in personal circumstances, for some sales a professional level of consumer care has been lacking. Examples are poor disclosure of product and price details, failure to match customer circumstances to policy ...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
