First TCF deadline arrives

The regulator will assess major retail companies, with some exceptions, and a sample of smaller businesses against today’s deadline and publish the results in the second quarter of 2008. The FSA will then assess all firms to which TCF has material relevance from this December. In a report last month the FSA warned it saw “too much focus by firms on customer satisfaction, rather than fair treatment and too much focus on process, rather than the treating customers fairly outcomes”. The FSA has already assessed several major retailers, medium-size and wholesale businesses and says man...