FSA refuses to budge on IFA complaints time-limit

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The FSA says it is unlikely to change its policy on how long consumers are legally entitled to make complaints against IFAs.

It says it is has "not been able to find the case" where the benefits to advisers of a time limit outweigh the disadvantages to consumers potentially hampered by one. IFA Sesame has led calls for the regulator to introduce a 15 year long-stop rule, arguing it would encourage consumers to review their financial affairs and may be seen as a vote of confidence by advisers. But the FSA remains unmoved. "To justify a long-stop we will have to identify wider benefits to consumers and to firms, such as greater consumer access," a spokesman says. "These benefits would need to exceed the consume...

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