The Association of Mortgage Intermediaries has published a factsheet on how to incorporate the FSA's Treating Customers Fairly regime into business processes of smaller intermediary firms.
The sheet provides information on TCF, its relevance to sales and marketing and the back office, as well as management responsibilities. Analysis of these topics is linked to suggestions for action firms should take to ensure they are addressing the regime’s requirements. A chart is included to enable firms to measure their relative progress and identify any gaps in TCF implementation. AMI says the factsheet is intended to help firms that may have limited time and resources to deal with TCF while also “doing the day job”. TCF was again mentioned yesterday in the FSA’s publication...
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