Firm apologises to IFAs after power cut

clock

A firm specialising in financial products for people with health conditions has apologised to advisers after a power cut meant it could not be contacted.

London-based Partnership Assurance, which does all its business through UK IFAs, says it suffered a “total failure of the power supply” on Monday and has had to relocate to its office in Redhill. The firm, which operates within the areas of protection, retirement, equity release and long-term care, says it caters for client with a wide variety of health conditions, from hypertension to heart failure, stroke, diabetes and cancer. “Although we have tried to minimise disruption we are aware that you have had problems getting through on the phones, and that some faxes sent on Monday have no...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Common language used by advisers triggers anxiety and distrust among retirees

Common language used by advisers triggers anxiety and distrust among retirees

Product-led communication one of the biggest drivers of mistrust

Laura Purkess
clock 01 April 2026 • 1 min read
Advisers: Are you even taking your own advice?

Advisers: Are you even taking your own advice?

Exploring the expenditure consolidation conversation

Nick Ryan
clock 25 March 2026 • 4 min read
CISI welcomes 76 Certified financial planners

CISI welcomes 76 Certified financial planners

Number of UK CFP professionals continues to rise

Sophia Panayi
clock 24 March 2026 • 1 min read