Private client portfolio manager and stockbroker Brewin Dolphin Securities (BDS)says its decision to invest heavily in new information and communications technology (ICT) will not only boost its ability to serve IFAs, but serves as a possible model across industry because of concerns over network resilience and compliance needs.
The company is rolling out a new telecoms system based on so-called voice over IP (VoIP) to its 34 offices nationwide, which means its staff can handle calls to and from other offices as easily as if they were situated in a single branch all the time. The network has redundancy built in that should help avoid any future concerns such as those raised last year when on the same day the company’s Edinburgh office faced events surrounding the G8 summit, while the London office was dealing with the aftermath of terrorism. Both managed at the time, but the new redundancy levels will provide...
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