Guidance halving non-disclosure disputes - ABI

Claims in Q1 2008 relating to critical illness, income protection or life insurance policies reached 85, FOS figures show, but had fallen to a provisional low of 40 by Q4. Additionally, the ABI says its guidance, which came into effect on 1 January 2008, has been updated to a code of conduct, removing "any doubt" members may have had over whether it was mandatory or not. "We're delighted this initiative has worked so well and complaints have halved," ABI director general Stephen Haddrill says. "As always, it remains essential for people to answer all questions carefully, to the best o...