Firms still need to improve Tcf practices

The FSA has published further details about the quality of the advice process in firms offering financial advice, together with examples of good and bad practice as a follow-up to its initial report in July. It found just over a third of the 50 firms in its mystery shopping sample had no or very limited examples of practices which focused on treating their customers fairly throughout the advice process. Those firms also had elements of the sales and advice process which had a negative impact on the way advice was given. Just over a quarter of the firms (14 out of 50) demonstrated si...