Comparison websites for insurance products are failing to treat their customers fairly, an FSA review concludes.
In a study of 17 comparison sites, the regulator says it found examples of both good and bad practice but says more must be done to provide consumers with “clear, fair and not misleading information”. The FSA, which is set to launch its own comparison website for Payment Protection Insurance (PPI) later this month, has not disclosed which sites it reviewed, but says it found “mixed evidence” of the clarity, fairness and accuracy of information available to consumers. The review follows earlier assessments in 2006 and 2007 - when the FSA concluded no immediate action, other than to follow ...
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