FSA slams insurance comparison sites over TCF

clock

Comparison websites for insurance products are failing to treat their customers fairly, an FSA review concludes.

In a study of 17 comparison sites, the regulator says it found examples of both good and bad practice but says more must be done to provide consumers with “clear, fair and not misleading information”. The FSA, which is set to launch its own comparison website for Payment Protection Insurance (PPI) later this month, has not disclosed which sites it reviewed, but says it found “mixed evidence” of the clarity, fairness and accuracy of information available to consumers. The review follows earlier assessments in 2006 and 2007 - when the FSA concluded no immediate action, other than to follow ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Cognitive biases in advice and the psychology of insurance

Cognitive biases in advice and the psychology of insurance

A look into client decision making and its effects on protection uptake

Jaskeet Briah
clock 25 April 2024 • 5 min read
Aviva completes £460m acquisition of AIG Life after CMA delay

Aviva completes £460m acquisition of AIG Life after CMA delay

'It's disappointing to lose another protection insurer from the market'

Cameron Roberts
clock 10 April 2024 • 2 min read
Is price really still king? Why the protection market needs to evolve

Is price really still king? Why the protection market needs to evolve

Data and process improvement will be 'battlegrounds of tomorrow'

Paul Yates
clock 18 March 2024 • 3 min read