FSA works to stem flow of endowment complaints

The regulator, which estimates based on its consumer research there will be a further 850,000 endowment mis-selling complaints over the next 12 months, is convening a mortgage endowment industry forum involving trade bodies and firms as part of its work. In its latest report Mortgage endowments: Progress report and next steps, it says the forum will seek to “identify and agree what industry wide steps need to be taken to limit or mitigate against a substantial increase in complaints”. The FSA also says it intends to undertake a thematic review of firms’ communications with consumers, ...