Non-disclosure payout shock

Legal & General (L&G) paid out £11.9m in life and critical illness (CI) claims where there was evidence of non-disclosure last year. According to the provider, it made payments of £4.3m in life claims and £7.6m in CI claims. It said that it thought the figures would be a shock to advisers who might believe that non-disclosure would automatically lead to a claim being declined. Russell Whitworth, claims and underwriting director at L&G, said the provider was happy to publish life and CI claims statistics if they promoted transparency and improved consumers' confidence in financial servic...