CI payouts on the up

Friends Provident paid out on 87.3% of its critical illness claims (CI) in 2008, an increase of 0.8% on 2007. The figures, released at the end of February, revealed that of claims that were declined, 4% were because of non-disclosure while the rest did not meet the definitions of the policy held. 2% of the total claims paid were for proportional payouts. Mark Jones, head of protection marketing at Friends Provident, said: "This is due to non-disclosure and we already had a little experience of paying proportional claims as we were doing that six months before the Association of British ...