Adam Saville: Looking at protection trends in 2020

A new year, and, you guessed it, a prime opportunity to make predictions about the future of the protection and health insurance sector. Last year saw a number of themes dominate all corners of the marketplace, with issues such as trust and transparency around claims, access to insurance and innovation across products and processes reoccurring throughout the year, and we expect these to very much set the tone for the decade ahead. As we await the usual deluge of paid claims statistic disclosures from life insurance providers - last year the Association of British Insurers (ABI) and Gr...