Kelly Clifford explains the issue of 'rework' - correcting mistakes and managing any fall-out with clients - and how to combat the damaging effect it can have on a business's bottom line
We have all likely been in the unfortunate situation where a piece of work wasn't done properly by you or a member of your team, work wasn't checked thoroughly enough or silly mistakes were made. Often these are discovered after it has been sent to the client, which is too late in many cases - the damage is done. It then takes time to correct the work, redo it completely if necessary and to manage any fall-out with clients, which I'm sure you'll agree is never a nice thing to have to do. You will know that in our world, when working with clients, time is money so every time this happe...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
